Nutshell
Computer (mac) crashed, literally on the floor. Screen broke but would still light up. Hooked it up to TV and everything came up so thought I would download to exterior hard drive and get new computer. Required wiping the memory of that hard drive in order to take info from the mac. Thought that should be ok as I still had another backup drive. Then realized the charger was not working for that was the corner that got "hit" and the computer died just as it was starting to download to backup drive. So went and got a case for the computer drive to hook it up to a computer and download from there but did not work. Checked my secondary back up drive to see if I could download it to a new computer only to discover that "backup was incomplete" and nothing was on it.
So now have almost all of my photoshop work on a broken drive. Sent it to one place and they said it would cost around $2,400-3,500 to get the info out. Looks like it's going to take one of those surgical, clean room, mask wearing techniques to get the info. I don't have that kind of money at the moment.
Anyone else know of a local place that could do the job for less?
What was the problem accessing your primary hard drive in a new case? That still seems like best option. I can hook it up and give it a whirl.
No place in town does the clean room thing
Quote from: sgrizzle on September 03, 2014, 04:53:38 PM
What was the problem accessing your primary hard drive in a new case? That still seems like best option. I can hook it up and give it a whirl.
No place in town does the clean room thing
It wasn't being recognized. Didn't exist so to speak. Which seemed odd when it was in the computer and I plugged that up to the TV. But took it to a place downtown and they said it didn't show up and it wouldn't show up on our computers in the case either. And the place we mailed it to in Moore said that a couple of connections had fused or something. So something could have happened while it was hooked up to the TV but just guessing. Anyway what I am thinking of doing is once I get it shipped back just taking it to Best Buy and having them look at it and send it to their clean room if needed. I am actually going to go ahead and pay for it in a week or so once I get some more funds. It's easily 30-40 thou worth of current work on it and I am losing money every week not being able to access that image data.
Quote from: TheArtist on September 03, 2014, 04:49:50 PM
Nutshell
Computer (mac) crashed, literally on the floor. Screen broke but would still light up. Hooked it up to TV and everything came up so thought I would download to exterior hard drive and get new computer. Required wiping the memory of that hard drive in order to take info from the mac. Thought that should be ok as I still had another backup drive. Then realized the charger was not working for that was the corner that got "hit" and the computer died just as it was starting to download to backup drive. So went and got a case for the computer drive to hook it up to a computer and download from there but did not work. Checked my secondary back up drive to see if I could download it to a new computer only to discover that "backup was incomplete" and nothing was on it.
So now have almost all of my photoshop work on a broken drive. Sent it to one place and they said it would cost around $2,400-3,500 to get the info out. Looks like it's going to take one of those surgical, clean room, mask wearing techniques to get the info. I don't have that kind of money at the moment.
Anyone else know of a local place that could do the job for less?
If all you did was crack the screen and damage the Magsafe there's no reason the drive should be harmed. When you hooked up the drive to another mac does it show up in Finder? Have you tried the Apple store? I wouldn't think that a damaged screen and power supply would even be a reason to replace the entire machine.
What about attaching a second display to the Mac? I admit knowing little about them, but if everything but the display works, you should be able to do diagnostics.
I'll try to ask some of the Mac guys at work. We no longer have an IT person right in the shop.
Quote from: Ed W on September 03, 2014, 08:40:22 PM
What about attaching a second display to the Mac? I admit knowing little about them, but if everything but the display works, you should be able to do diagnostics.
I'll try to ask some of the Mac guys at work. We no longer have an IT person right in the shop.
The power doesn't work anymore.
Quote from: swake on September 03, 2014, 08:24:51 PM
If all you did was crack the screen and damage the Magsafe there's no reason the drive should be harmed. When you hooked up the drive to another mac does it show up in Finder? Have you tried the Apple store? I wouldn't think that a damaged screen and power supply would even be a reason to replace the entire machine.
Yes it didn't make sense to me either. But I got a new mac and hooked it up to that and it didn't register and it didn't register with one of my other computers either. Plus the guy downtown who put it on a diagnostic machine said it didn't register either. My only guess is that perhaps when the power shut of mid download something must have happened. Perhaps a short was what made it stop, or perhaps by stopping mid function something happened. I was all relieved when my "computer screen" and everything popped up on the TV when I hooked my mac to it so figured the drive was perfectly fine. But then after it shut off and we hooked the drive up to the other computers,,,, nada.
I would suggest Apple Store over Best Buy.
Quote from: sgrizzle on September 03, 2014, 10:11:27 PM
I would suggest Apple Store over Best Buy.
That would require a trip to
He!! Woodland Hills. I'm not sure Artist is capable of going there.
:D
Quote from: Red Arrow on September 03, 2014, 10:18:22 PM
That would require a trip to He!! Woodland Hills. I'm not sure Artist is capable of going there.
:D
It could be a drive to Penn Square, I wouldn't trust Best Buy to take a computer out of the box.
Quote from: sgrizzle on September 03, 2014, 10:39:54 PM
It could be a drive to Penn Square, I wouldn't trust Best Buy to take a computer out of the box.
In OKC? I am not disagreeing with the evaluation of Best Buy. Artist, could you be coerced into going to Woodland Hills?
This place gave me a tote bag once.... so that's a recommendation, I guess:
http://www.drivesaversdatarecovery.com/devices-supported/laptop-notebook-data-recovery/
Apple Store does seem like it would be the wiser choice. I will hunt for my passport and make a trip out south. Desperate times call for desperate measures.
Quote from: swake on September 03, 2014, 08:24:51 PM
If all you did was crack the screen and damage the Magsafe there's no reason the drive should be harmed. When you hooked up the drive to another mac does it show up in Finder? Have you tried the Apple store? I wouldn't think that a damaged screen and power supply would even be a reason to replace the entire machine.
If the fall was enough to crack the screen/damage the mag safe, and it wasn't an Solid State/SSD drive, then you might have platter damage on the drive, making it a bit harder to recover.
Quote from: TheArtist on September 04, 2014, 07:41:33 AM
Apple Store does seem like it would be the wiser choice. I will hunt for my passport and make a trip out south. Desperate times call for desperate measures.
Godspeed!
Quote from: saintnicster on September 04, 2014, 08:32:53 AM
If the fall was enough to crack the screen/damage the mag safe, and it wasn't an Solid State/SSD drive, then you might have platter damage on the drive, making it a bit harder to recover.
Godspeed!
Agreed. Mine took a relatively easy blow a couple of years ago and that's what happened to mine. Geek Rescue was able to recover my entire hard drive. I think it was $300-$400. Took a couple of days, but well worth the time and $$$.
Artist, did you talk to Geek Rescue yet?
Quote from: Conan71 on September 04, 2014, 09:06:04 AM
Agreed. Mine took a relatively easy blow a couple of years ago and that's what happened to mine. Geek Rescue was able to recover my entire hard drive. I think it was $300-$400. Took a couple of days, but well worth the time and $$$.
Artist, did you talk to Geek Rescue yet?
Macs have better protection in their hard drives than your average Windows box, they have a drop sensor that disengages the heads from the platter. Some high end and business class Windows machines have this protection, but not many. It would have to be quite a drop to damage the drive.
I wouldn't go to Best Buy, go to the Apple Store.
Quote from: swake on September 04, 2014, 09:12:24 AM
Macs have better protection in their hard drives than your average Windows box, they have a drop sensor that disengages the heads from the platter. Some high end and business class Windows machines have this protection, but not many. It would have to be quite a drop to damage the drive.
I wouldn't go to Best Buy, go to the Apple Store.
Geek Rescue is not the same as Geek Squad at Best Buy. Locally owned by Chris Finnerty and Damon DoRemus. Great service, I've used them personally and our company uses them as well.
(http://geekrescue.com/images/car.gif)
Quote from: Conan71 on September 04, 2014, 09:52:32 AM
Geek Rescue is not the same as Geek Squad at Best Buy. Locally owned by Chris Finnerty and Damon DoRemus. Great service, I've used them personally and our company uses them as well.
(http://geekrescue.com/images/car.gif)
Ah, ok good.
Like Grizzel said, I wouldn't trust Best Buy with much of anything.
Quote from: swake on September 04, 2014, 10:35:04 AM
Ah, ok good.
Like Grizzel said, I wouldn't trust Best Buy with much of anything.
Me Neither. I think most of them just stepped up from: "Would you like fries with that today?"
Quote from: Conan71 on September 04, 2014, 10:47:18 AM
Me Neither. I think most of them just stepped up from: "Would you like fries with that today?"
Just changed the wording to "would you like the extended warranty with that today?"
I love it when they try to tell people how much better the picture they will get with those Monster brand gold tipped $100 HDMI cables than cheap $6 Amazon cables. I really think the Best Buy employees are dumb enough to believe the crap they are saying.
Quote from: Conan71 on September 04, 2014, 09:52:32 AM
Geek Rescue is not the same as Geek Squad at Best Buy. Locally owned by Chris Finnerty and Damon DoRemus. Great service, I've used them personally and our company uses them as well.
(http://geekrescue.com/images/car.gif)
Very good friend of mine worked for them as a tech manager for several years. They do good work. They also spend the time and money to keep their technicians certified in the latest technologies and are pretty picky when it comes to hiring.
I had two recommendations at work: Wholesale Computers and Mega Watts. I know nothing about either of them.
Quote from: Ed W on September 04, 2014, 06:40:24 PM
I had two recommendations at work: Wholesale Computers and Mega Watts. I know nothing about either of them.
They both sell old stuff at inflated prices. On does PC and one does Apple
How does one dispose of an old PC (and CRT monitor) safely and with sensitivity to the environement?
Quote from: carltonplace on September 15, 2014, 08:36:51 AM
How does one dispose of an old PC (and CRT monitor) safely and with sensitivity to the environement?
I bet RM knows this; he's currently in Nawlins' however. You might call MET and see if they can help?
We accept all electronic waste at two of our recycle centers. Take it to our downtown center at 11th and Cincinnati or to our location at 35th and Sheridan.
Quote from: RecycleMichael on September 15, 2014, 09:00:09 AM
We accept all electronic waste at two of our recycle centers. Take it to our downtown center at 11th and Cincinnati or to our location at 35th and Sheridan.
RM, I have another question as it relates to specialized materials. Since I've gotten back into RC as a hobby, I may at some point need to dispose of Lithium Polymer batteries. Does MET takes those also, and if not, can you suggest a place? They're a different animal than just regular Lithium or NiMH batteries as they can be a fire hazard in some instances.
Thanks.
Goodwill and Best Buy take old computers and CRTs for recycling also.
Ed W
HOW foundation will take them and resell them.
Quote from: TheArtist on September 04, 2014, 07:41:33 AM
Apple Store does seem like it would be the wiser choice. I will hunt for my passport and make a trip out south. Desperate times call for desperate measures.
Absolutely no help for the present situation, but going forward, there are some things to do regularly and religiously - make them an article of faith for the business of The Artist!!!
Backup, backup, backup!!! It's not optional, as you are finding out so painfully! The link shows a fairly decent starting place. Buy two of the drives. Make a data folder in each. If you are using Windows, you hopefully have everything in the My Documents section. If a Mac, I don't know, but there must be folders there, too. Just re-read your post and you have Mac....everything here still applies - Scooter Software is OS 10.1 and up.
Make full copies of everything you value onto each one. Keep them in
SEPARATE LOCATIONS!!! There are a lot of disk rotations schemes out there for data management - Google is your friend.
These are only 1 Tera-byte each, but that can store quite a bit. If need more, there are 2 TB portables just like this (Toshiba Canvio) and even 3 TB desktop external. I have a set for data/development and another for multimedia (4 drives total). Plus a handful of 64GB thumb drives for critical "carry around with me" data, but that might be too much for your setup. Make sure your next computer has USB 3.0!! You will love it. These work with USB 2.0 just fine, but are slower.
To avoid having to copy everything every time you want to back up, Win has backup capability, but I just use a product called Beyond Compare by Scooter software. I use it quite a bit in my software development and it is very easy to just use it for backup, too.
http://www.walmart.com/ip/Toshiba-Canvio-Connect-1TB-Portable-External-Hard-Drive-Value-Bundle-with-Bonus-Case/38201929
Just found this - 64 GB was the largest I use so far, but this is the next purchase - probably tonight!!!
http://www.walmart.com/ip/SanDisk-128GB-Cruzer-Glide-USB/22081654
That takes effort to use. If you are like 90% of people and won't take the time to backup, you might want to use something like Carbonite or the many many other real time backup softwares. Yes they cost more than a couple external drives BUT they function even when you don't and your stuff is stored offsite and secure.
Quote from: Ed W on September 04, 2014, 06:40:24 PM
I had two recommendations at work: Wholesale Computers and Mega Watts. I know nothing about either of them.
Wholesale Computers is not great....
Quote from: TeeDub on September 15, 2014, 04:17:00 PM
That takes effort to use. If you are like 90% of people and won't take the time to backup, you might want to use something like Carbonite or the many many other real time backup softwares. Yes they cost more than a couple external drives BUT they function even when you don't and your stuff is stored offsite and secure.
Offsite - yep!!
Secure - well, I love these opportunities for a good laugh in late afternoon!! Lightens the mood and gives a refreshing break in the tedium.
Until they crash....or get hacked.
Code Spaces disappeared almost literally overnight earlier this year. They were using AWS EC2 (Amazon Web Services) and someone has apparently figured out the secret that locks in the flavor to that!! Didn't Apple get hacked recently....?? Seems like I heard something about that... ? I'm just not gonna take that chance - either of losing it or having someone else get it. Am waiting for the 1 GB thumb drive (or SSD) so can get off rotating media for good.
Takes a one time 'big event' to backup to two disks - copy and walk away - check in later. Incremental changes can be handled by software - can't imagine Apple doesn't have some version of backup - but it is just as easy for me to do a quick compare, select all the differences from the computer drive (I display on left side of Beyond Compare screen), then "Copy to Right". Go do other stuff, and check back later when it's all done.
You have discipline. Most users don't.
Quote from: TeeDub on September 15, 2014, 04:31:44 PM
You have discipline. Most users don't.
I got burned big time by a crashed hard drive - to the tune of much more than what Artist is talking about, so have an extreme sensitivity to this. Plus, once the routine is in place, it really doesn't take very much time to do this.
For daily use, I keep a thumb drive on my key chain to take care of short term daily changes - doesn't everyone have that for their ICE information file.... ICE In Case of Emergency?? And why not??
Names, contacts, allergies, drugs used regularly, sensitivities, etc, so if consciousness evades one in an emergency, emergency personnel can put that in a laptop and find out what's up. Turns out I am
extremely allergic to ISOVUE, an x-ray dye. If they couldn't find that out, it could be problematic. No excuse - thumb drives are available as low as a few dollars - have vendors give them to me at times with their product data on the drive, so can get for free.....
Update the backup on one drive once every week or two. Then backup the other drive the alternating week or two, with all the thumb drive changes moved there during that time. Simple. Easy. Peace of mind! Can take a pretty casual approach to backup when I think about it, or just want a break in the day to start it up. With thumb drive method, backup every few weeks would be good for most people. Can't get much easier than that.