I went there today for my wife's birthday with her parents, our toddler and his toddler cousin. First, we did not realize how limited the menu was, and when we asked the manager if they could make a pasta with a cream sauce or pesto, the answer was no. No. No. I've worked in restaurants and managed a couple. If someone asks for a special request, and I value their patronage, the answer is yes, unless it's not physically possible.
When asking what juice we could have for the kids, we were offered water. Water?! They have a full bar, so I know there is juice there for cocktails. They produced cranberry juice when I persisted.
Toward the end, my wife was talking to the manager about the waitress not knowing what juices to offer, and she walked away while she was still talking. That is just plain rude and unacceptable.
The waitress informed us that when she was hired, that lady (manager) specifically said they do not cater to children and are not a family restaurant. Little does she know that my parents go there every Friday, and have plenty of other options. I am sure they will not be back, nor will any of my friends if I can help it.
There were more issues, but I don't feel like elaborating. Just don't go there. If you have kids, they don't want your money, and that is ridiculous. That's poor business in my opinion.
And their lunch menu sucks anyway. I wish we'd gone to Mary's.
Wow! We've been there with the kids dozens of times. Never had a problem. A little cramped and dark, but my 4yo and 2yo have always been catered too quite well. Sounds like you got a bad waitress and manager.