Helpdesk Pro

[Gaspar]

Helpdesk Pro
Duties include providing customer support assistance in a Windows XP environment, taking incoming user calls over the telephone, and logging calls and resolving the problem in a timely manner. This position will also be responsible for some network administration tasks that include creating new users, assigning rights, resetting passwords, etc. Must have Strong experience with support and installation of Win XP, Windows 2000, TCP/IP, MS Office, experience with Win XP and PC Imaging technologies, strong customer service and interpersonal skills, solid work ethic and phone etiquette, and an A+ certification.

Please forward resumes to sgaspar@myspringpoint.com

[Cats Cats Cats]

Windows 2000 

[Conan71]

Dang Gaspar, your new venture must be working out quite well if you are looking to hire several people.  Good job!

[RecycleMichael]

I can't apply for this job.

I give bad phone.

[brianh]

Nice job, it could be hard to find helpdesk people with real usable knowledge of Office. It's like that skill that everybody says they have, but the only reason they say that is because it was included with the job description and they had to say it. They just crawl the menu items looking for something that sounds reasonable like everyone else. http://imgs.xkcd.com/comics/tech_support_cheat_sheet.png

[custosnox]

Since I'm needing a job, I'm still looking for you to post one that I would qualify for.  Ya just had to throw in that A+ Certification, didn't ya?

[Gaspar]

Since I'm needing a job, I'm still looking for you to post one that I would qualify for.  Ya just had to throw in that A+ Certification, didn't ya?

Send me your resume.

[TURobY]

Ya just had to throw in that A+ Certification, didn't ya?

It's actually not too difficult to obtain. I took it a couple years ago (at that time, you still had to know Windows 95, BLECK!), and I remember studying maybe a total of 20-30 hours to prepare for it (mostly due to having to re-learn Windows 95). Luckily, the objectives for A+ have been modernized, so I'd imagine that that if you are familiar with modern operating systems, you should be able to pick it up in no time.

You might check out http://www.vtc.com/products/CompTIA-Aplus-Certification-2003-Objectives-tutorials.htm