The Tulsa Forum by TulsaNow

Will the most passion I can muster. Laziest asses in business. And to that grizzled, thousand year old, nobody pays with both a check and credit card.

I detect age discrimination event here!  How many in your office are over 30 (besides yourself)??

But, yeah, on the initial premise, Best Buy kind of sucks, mostly!

Eh, they're not that bad. Their pricing usually sucks, though. Reward Zone gamer's club used to be great, but they canned it earlier this year. Between that and their screwing me out of RZ silver this year, I don't give them much business any more.

You guys need a Fry's Electronics.

I work from home and by myself. I discriminate against me all the time.

So you work how you play?



But yes, I hate Best Buy too. My only transactions with them are online or done in the fastest manner possible with the least interaction with the staff.

Any chance he tried to pay using a credit card and it was out of his normal pattern of spending so the transaction was rejected?  He then paid by check?

It happened to me when I bought a laptop computer centuries ago.

Yes, that would be fantastic. CompUSA was OK, but is a pale imitation of Fry's. If not Fry's, I would be OK with a Micro Center, which is nearly as good.

Meh, between Newegg and tigerdirect, I pretty much got my electronics covered

TigerDirect can bite me. (ironically, the wholesale division is fantastic) Newegg has by far the best website, but Amazon is so much better to deal with.

I don't think so. First, how many of us walk around with a checkbook in our pocket? Second, from my observation from about five feet away it looked like his plan was to pay for part of his purchase by check, then use his credit card (or gift card?) for the rest. My equally bigger b!tch was the next woman who clearly was an extreme "couponer" trying to save five damned bucks on some small change sh!t. She saved five bucks, Best Buy lost $500 from me. Great business plan.

Hey, for us poor folks, five bucks is five bucks. 

I thought their business plan was fantastic when it involved them selling me a $300 racing wheel for about ten bucks and giving me free video games in exchange for buying $5,000 worth of appliances for $3,000, which was a bare smidge over wholesale, financed at no interest for a year and a half. (oh, the days before the credit crunch) I guess they thought they'd make it up on accessories? Who the heck buys a Monster power strip for their fridge?

I thought Best Buy went to a single queue/multiple server system at this time of year.

I always pick the wrong line wherever I shop.  A few days ago I got in line behind a woman that wanted to learn about the difference between a gift card and a reloadable VISA debit card at WalMart and the fees involved.   I was unhappy.

I don't remember why but I had my check book on my person when I bought that laptop.

If that credit card was actually a gift card, what he was doing makes sense.  Use up the gift card completely.

Or the markup on some of that stuff is like the markup on jewelry and clothing.  50% off, buy one - get 2 free........

I know you. You ain't "poor" in heart Give yourself some credit as you have much more drive in your heart than me and my heart (and as aox). With that said, come on. I have $500 in my hand to buy a damned high speed laser printer and I have to F'ing wait while some one bickers over five damned bucks at a Best Buy? Even the Best Buy consumer guy I complained to had to question that practice. That cheapskate saved 5 damned dollars and rolled her cheap donkey eyes when I made it known she was causing a delay because she scored a $5 save. Ignoring of course that Best Buy lost about $500  in a purchase, plus losing all of my future business that in the last 45 days was near 3,000, because wet nursing her over damned nickles was more important than me paying cash while I was in hurry to pick up my son. And the "manager" I spoke with told me that the reason for the only two lanes one of which I was in, was a mistake. After I b!tched that pussy and smart assedly tool hoped I had a "Merry Christmas" (in a dooshy and condescending way) as I walked out the front door. I told him to F himself and heard nothing more. I have a complaint with Best Buy management. HOSS and COLIN: Would you take that? I am going tomorrow to take their pictures to post here and on facebook.

I called to complain to corporate. I want the money I could have earned back. This is 40 minutes of my hourly rate. The dude I talked to new my real first name that I never gave it when I called to b!tch (ne looked me up).

Sit down, relax, have a Marshall's.

+1

And as for the poor comment, I had to defend it because I've been eyeballing coupons lately.  But I have to weigh the time spent collecting them and money saved.

Had a kid try to explain to me how "60HZ is actually the best" for a LED TV.  I told him that he needed to go "help" someone else.

Kind of like the Lowe's of electronics, aren't they? 

I carry a checkbook most of the time.  And every once in a great while, will pay half check/half credit card.  But only when there is a very long line behind me.  It's fun to tweak once in a while....

I try to exercise patience best I can when dealing with clerks and CSR's.  For one thing, I NEVER go in a place like Best Buy when I'm in a hurry and have to be somewhere.  Secondly, if I got tied up where it looked like it might be 10-15 minutes with only two customers in front of me, I'd march over to the customer service desk and get them to tab me out.

I understand your frustration, but did having an ugly confrontation with the manager really accomplish anything other than raising your blood pressure?  If it were me, and there was no way to get checked out, I'd leave the printer on the ground and walk out, never to return.  I wouldn't even bother with explaining to anyone how they just effed up and lost my business for a life-time.

You can do what I did.  I wasn't really in a hurry, but I made my point AND got a free item out of the deal.

Couple of weeks ago, I went there (BB) to purchase a Kindle Fire.  Wanted one.  So the girl got one out of the cabinet, but took me to the Geek Squad help desk at the front (I went to the midtown BB) with a piece of paper included.  I assume this was to try and get me to purchase the extra warranty.

So, while I wait, and wait (because a guy is in front of me trying to get helped with a computer issue) I start asking why it's taking so long without much of an answer.  So finally, when this kid (yes, couldn't have been much more than 20) finally gets to me, to his credit, he is very apologetic.  I ask why I can't just check this out in the main lines.  He says something along the lines of "well, they don't know our warranty services and other things very well".  I told him I didn't want any of that, and told the girl who retrieved the item the same thing.  By this point I'm getting a little perturbed, as I've waited now about 10 minutes behind this guy with the broken HP laptop (go figure LOL).

Finally, when they get to me, I tell him look just forget it.  He stops me with the 'what can we do to make this right' dialogue.

A light goes off in my head.

So, for my trouble, for the cost of a Kindle Fire, I got the Fire, plus a 40 dollar case for it.

 ;D

Ahhh. The customer is alway's right.

Too bad a lot in the service industry have lost that.  I worked in the CS department at my current job and always tried to go above and beyond.  It's amazing though what middle/upper management consider 'Customer Service'....

They did exactly the same thing when I bought a notebook last year; a 10-minute purchased dragged on for 30-40 minutes because I had to go through the upsell gauntlet.

I generally call them the "Customer Lack of Service Department".  They appear to serve mainly as insulation of Corporate Management from customers.

Even at Christmas, they are trying so hard to keep labor costs down that they are oblivious to the sales being lost. I no longer work at Office Depot and I am sure the devil's disciples run their corporate offices who then hire the dumbest managers they can find, but...they did understand the concept of short lines and multiple cashiers. Their policy was that their should never be more than two people waiting in line. The managers were constantly on watch for that and would call up any available personnel to man the extra cash registers. If none available the managers were required to step in.

Unfortunately they were all required to upsell or be damned which slowed the lines down because the stockers, furniture rep, copy shop folks were just not great cashiers or salespeople.

I agree with Guido. When we saw a guy waiting in line with a high dollar item, they got treated with respect and speed or someone's butt got chewed. Most big ticket buyers are pretty demanding anyway, but when they're also a lawyer.....

Aside from a bar/restaurant or grocery I'm losing any want to go to a brick and mortar.

Lots of free shipping right now too.



My issue with customer service is:

Me - "Where is this product?

Them - (pointing) "Over there"

Me - "Why don't you come with me and show me?"

Them - (with a look of disappointment starts to walk and again points down the aisle)

Me - "It's just a few more feet.  I've looked there.  Why don't you show me?"

Them - (walks half way down the aisle and points where I've looked)  "at the end of the aisle"  (Starts to walk off)

Me - (Hands cupped around my mouth and using my big boy voice) "Where exactly are you thinking this is?"  (Other customers and employees now looking at me like I'm a loon)

Them - (walks begrudgingly back and looks at the spot and says)  "Huh, we might be out."

Good for him.  Good for me.  Hell, good for all of us.

This happened the other night at the Woodland Hills Toys R Us while I was doing the Angel Tree thing.  Don't go to that Toys R Us.  It's a hole.

Just remember to pay your use tax. ;)

Use the easy option, just a small percentage of your Oklahoma AGI.  No muss, no fuss, just one quick multiplication even if you are not using Turbo Tax.

Mom and I actually got some real customer service at Barnes and Nobel on 71st Wednesday.  (Yes, traffic was not fun even at 2PM.) Mom was looking for a cookbook specific to convection toaster ovens.  I got her the toaster oven for her birthday.  The young lady at the service counter looked up something on the computer.  She said there was nothing specific to toaster convection ovens but they did have a cook book for convection ovens.  She took mom to it and even picked it off the shelf and gave it to mom.  I was pleasantly surprised.  Mom bought the book.

F him Conan. After that punk, oh I'm sorry, king of his little BB world while clocked in, he is just another Tulsa area inhabitant. BB lost money to Staples over this f'er, which is what I told its district manager. I hope he gets his @ss fired.

Hey, guido...don't hold back!!  Let us know how you REALLY feel!!

LOL!

My favorite post of the week.  Maybe the month...

That's where I was going to go to get the Fire if this hadn't happened to me.  You can't get the Fire right now really for any other price than 199..well, two weeks ago I couldn't find them anyway.  Even online stores.

Target has had them.

What?  For a different price than $199?  (By different I mean less).

http://finance.yahoo.com/news/best-buy-shoppers-black-friday-182924561.html (http://finance.yahoo.com/news/best-buy-shoppers-black-friday-182924561.html)

Best Buy Shoppers Find Black Friday Deals Unreliable



That'd chap me.

That's why I shop NewEgg instead mostly.